JBT Corporation

Area Customer Care Manager ( Contract 1 Year)

TH-Bangkok
1 month ago
Requisition ID
2017-2440
# of Openings
1
Category
Aftermarket (Sales & Mgmt)

Overview

 John Bean Technologies (JBT) is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. They design, manufacture, test and service technologically sophisticated systems and products for their customers.

JBT is consistently ranked one of the top 10 suppliers of best-in-class food processing solutions in the world. From solution development to installation and service, JBT responds to the ever-changing conditions that affect the world’s largest food processors, suppliers and fast-food chains, as well as institutional and commercial restaurants. They have a local presence in over 75 countries.

 

 

 

 

Responsibilities

 

 Key Responsibilities:

  • Intake responsibility (spares, services, retrofits)

Owner of overview of spare parts quotes / orders off Back office

Yearly sales forecast on product line (based on benchmark)

  • Responsible customer satisfaction
  • Responsible for clear sales information (kick off, all written details, creating clear “picture of the customer” 6points plan, silhouette progress)
  • Maintain customer relation (visits, calls) and installed base (administration)
  • Yearly customer visit plan based on Operational plan and customer silhouettes
  • Managing Quotes process to customer:

Identification customer needs

Quote to customer (input scope/price by PCCM)

Archiving quotes

Overview (weekly/monthly) quotes per customer (funnel)

Follow up quote to customer

  • Customer complaints and warranty (receiving and follow up)
  • Follow up outstanding invoices
  • Owner of the first line communication conf. calls, break down, PO, escalation
  • Owner of regular conference call about operations follow ups with leading technical customer care coordinator with support of Helpdesk/Engineering
  • Managing new customer (silhouette ‘E’) after take over off project management through learning curve with customer care approach
  • Managing/Maintain content customer care contract with customer in alliance with PCCM
  • Managing connection with Technical customer Care Support and Back offices.

 

Qualifications

 

Qualifications:

  • Minimum Bachelor Degree in Engineerting ,Business Administration, or any related fields
  • Minimum 5 years’ experience
  • Good knowledge in marketing and aftermarket product sales is a plus
  • Strong capabilities in to managing / supervising aftermarket projects
  • Strong interpersonal skills, able to communicate with local and international colleagues
  • Able to work under pressure
  • Able to work independently as well as enjoy being part of a team
  • Able to work Multi Task and Multi Organization
  • Able to travel and work at flexible hours as the job may require
  • Good command of written and spoken English
  • Familiar with computer usage, Windows, Office, Visio, and Internet Applications
  • Possess own vehicle / driving license is essential

 

 

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