JBT Corporation

Technical Customer Care Coordinator

TH-Bangkok
3 weeks ago(12/28/2017 10:40 PM)
Requisition ID
2017-2695
# of Openings
1
Category
Technical Customer Service

Overview

The Technical Customer Care Coordinator (TCCC) is responsible for organizing Customer Care activities for existing and new customers of our Aseptic Linear and Rotating Filling Equipment, Continuous Sterlizers and Aseptic Processing equipment. The term customer care activities includes: preventive maintenance, spares, training, remote services and continuous improvement programs. To achieve this successfully, you work closely with the (local and international) Area Customer Care Managers, employees Logistics and Field Service Engineers.

Additional tasks are:

• Direct contact with existing customers about customer care activities on site in cooperation with the Area Customer Care Manager.

• Monitoring and execution of the quotation and order process towards the customer and has direct contact with the internal logistics department and engineering.

• Continuous improvement of the entire customer care process by means of managing various improvement programs.

• The technical work preparation of the customer care activities, both service jobs (maintenance, inspections, training) and projects (retrofits) at the customer.
 

Responsibilities

 

 

  • Prepare service quotes
  • Update SIS planning
  • Create the service order in SAP and file all relevant documents such as agreement with customer as well as visit report of engineer in SIS activities.
  • Follow up on timesheets and cost reimbursements. Make sure the invoice is made with the right info and in line with the customer agreements.
  • Arrange ticket, visa, hotel and other travel arrangements.
  • If the service visit is sold be the contact with the customer, this contact is limited to the service visit issues.
  • Follow up on technical issues during service visit as well as on service report after service visit.
  • ProCare proposal support
  • Coordinate ProCare contracts once sold
 
 
 
 
 
 
 

Qualifications

Profile of the employee: As Technical Customer Care Coordinator you have a completed technical education with a bachelor degree (for example technical business administration, Supply Chain Management or Engineering). You are a controller with ownership. You are hands-on, but planning and organizing are also part of your skill set. That is why you are a full discussion partner for Area Customer Care Management, Field Service Engineering and various other Engineers. You have experience with using SAP and MS Projects in a production environment. Good knowledge of English language in word and writing is essential, knowledge of different languages is an advantage.

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