JBT Corporation

Automation Specialist

Job Locations SG-Singapore
Posted Date 3 months ago(6/25/2021 4:50 AM)
Requisition ID
2021-7119
Category
Field Service Engineer

Overview

John Bean Technologies (JBT) is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We design, manufacture, test and service technologically sophisticated systems and products for our customers.

JBT is consistently ranked one of the top 10 suppliers of best-in-class food processing solutions in the world. From solution development to installation and service, JBT responds to the ever-changing conditions that affect the world’s largest food processors, suppliers and fast-food chains, as well as institutional and commercial restaurants. We have a local presence in over 75 countries.

Responsibilities

  • Will be responsible for servicing the assigned FoodTech range of equipment installed at Customers throughout APAC region, with main focus in SEA region
  • To provide the technical support such as inspection, maintenance visits, etc. to the FoodTech APAC installed base, mainly SEA region
  • Responsible for troubleshooting of Customers problems, provide competent advice, guidance, and support via the various remote support available tools and/or site visits
  • Part of the Remote Support hub specialist team, responsible for deploying remote support solutions to Customers, validate conditions and define installation set-up, as well as training to Customers and JBT colleagues
  • Be part of the Remote Support pool of technicians, and support Customers and colleagues across the APAC region using the available Remote Support tools
  • Be responsible to escalate in a timely manner issues that could not be solved in time, following the defined escalation process
  • Be part of the iOPS APAC hub team, responsible for installation, configuration and start-up of iOPS connection to Customers equipment’s, monitor, alert and escalate potential issues from connected machines though proactive analysis of iOPS data reports
  • Responsible for performance and calibration, modification of JBTC’s FoodTech machines
  • Be part of installation project team when assigned to installation jobs in the APAC region
  • To coordinate with the customers on the spare parts concerns and boost up spare part sales for FoodTech product line
  • Works closely with relevant JBTC departments to assure maintenance of good communication from the customer site to JBTC
  • Train customers in operation and/or maintenance of FoodTech products through formal and informal training programs
  • Responsible for proper and timely submission of required reports to JBTC and customer representatives for PRoCARE contracts
  • Manage customers visits in a timely and cost-effective manner
  • Complete standardized processes and procedures to effectively provide outstanding service to our customers
  • To be familiarized with the processes and procedures contained in the relevant maintenance procedures manuals
  • Attend meetings and training as required to stay abreast of future FoodTech related equipment
  • Participate in the production of an annual development plan and initiate action to implement the plan for continuous self-improvement
  • Become familiar and ensure compliance with JBTC FoodTech Safety Policies and Guidelines as they apply to the role
  • Become familiar and ensure compliance with customer’s safety policies and procedures as applicable

Qualifications

  • Minimum Bachelor’s Degree in Engineering preferably in Mechatronic/Electrical, Automation or equivalent
  • 3-10 years working experience as a Service Engineer or related function with proven track work on automation
  • Self-independent but as well as being team player
  • Able to travel (85%) and work at flexible hours as the job may require
  • Should be willing to travel and be away from home for extended period
  • Good command of written and spoken English is essential, other languages will be a plus
  • Computer literacy – able to operate Ms. Windows XP, Ms. Office and other related computer programming would be advantage
  • Possess car driving license

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